Last updated: June 13, 2026
This Privacy Policy explains how Kidowo collects, uses, stores, shares, and protects personal data through kidowo.com. It applies when you visit the website, create or use an account, purchase a product, submit content, contact us, or request consultation, therapy, psychoeducation, or psychiatric services.
For the purposes of this Policy, “Kidowo,” “we,” “us,” and “our” mean the Kidowo website, brand, services, and authorized team.
Who uses the site
Kidowo is designed for parents and children. Children do not have separate accounts. Children use the site through a parent-controlled account. We do not currently use age-gating tools. If you create an account, submit a child’s data, or allow a child to use the site through your account, you are responsible for that use and for the information submitted.
The information we collect
We collect information you provide to us, information created through your use of the site, and limited technical information collected automatically.
Information you provide directly
Depending on how you use Kidowo, this may include:
- full names of the parents or guardians entered on the account
- at least one valid email address
- at least one valid phone number
- password and account credentials
- country
- child’s name
- child’s age
- comments, reviews, support tickets, forum posts, child progress notes, profile images, and messages sent through the site
- booking details, cancellation requests, and refund requests
- intake forms and health or medical information submitted for consultation, therapy, psychoeducation, or psychiatric services
- any other information you choose to send to us
Information created through use of the site
This may include:
- progress history
- downloaded files
- saved items
- certificates
- session history
- preferences and interactions with course, package, or content pages
- account activity and security logs
Information collected automatically
When you use the site, we may automatically collect:
- IP address
- browser type
- device information
- operating system
- referral source
- page views and usage patterns
- login and session records
- cookie identifiers
- analytics data
- fraud-prevention and security data
Payment-related information
Kidowo may accept payments through Stripe, PayPal, WooCommerce payment integrations, and cryptocurrency gateways or direct cryptocurrency transfers. We do not collect or store bank card data. Card and payment instrument details are handled by the relevant payment processor. We may receive transaction confirmations, order details, payer identifiers, and the information reasonably needed to verify payment, prevent fraud, process refunds, and maintain records.
How we use personal data
We use personal data for the following purposes:
- to create, maintain, and secure accounts
- to provide access to courses, packages, downloads, videos, audios, infographics, blog materials, and other content
- to track educational progress and personalize the user experience
- to manage saved items, certificates, and learning history
- to process purchases, verify payments, issue refunds where applicable, and keep transaction records
- to deliver psychoeducation, consultation, therapy, and psychiatric services
- to review intake forms and health information for service delivery
- to answer support requests and communicate with users
- to send account notices, service notices, booking notices, and important updates
- to send advertising and promotional messages about our products, services, and campaigns
- to analyze performance, test features, improve the site, and improve the quality of our services
- to detect abuse, prevent fraud, enforce our Terms, and protect the security of the site
- to comply with legal obligations and respond to binding legal requests
Confidentiality of consultation, therapy, and psychiatric records
We treat what is said during sessions, as well as the health and intake information collected for those sessions, as confidential. We do not disclose that information to any third party unless:
- the user has given clear verbal or written consent, or
- disclosure is required by a court order or another binding direction from a court of law
This confidentiality section applies specifically to session content, therapy communications, and health information collected for professional services.
When we share personal data
We do not sell personal data.
We may share personal data only as reasonably necessary with the following categories of recipients:
- hosting, server, storage, backup, security, and content-delivery providers
- website management, e-commerce, and plugin or extension service providers used to operate the site
- payment processors and payment infrastructure providers
- email delivery and communication service providers
- analytics providers
- anti-spam, fraud-prevention, and reCAPTCHA providers
- video hosting providers, including embedded media providers such as YouTube or Vimeo
- chat widget providers
- social media embed providers
- A/B testing and site optimization providers
- affiliate program operators and related tracking providers, including Amazon when you use affiliate links
- professional advisers, where disclosure is reasonably necessary for legal, accounting, audit, or compliance work
- courts of law where disclosure is legally required
Public comments, reviews, and forum posts may be visible to other users or visitors. Please do not post private information in public areas unless you want it to be visible.
Cookies and similar technologies
Kidowo uses cookies and similar technologies to operate the site and improve the user experience. These may include:
- login and session cookies to keep users signed in and maintain account security
- analytics cookies to understand traffic and usage
- affiliate cookies to track referrals to third-party sellers such as Amazon
- reCAPTCHA-related tools to reduce spam and abuse
- embedded media technologies connected to YouTube or Vimeo
- chat widget technologies
- social media embeds
- A/B testing and optimization tools
Some third-party tools may collect data directly when their content is loaded on a page.
Third-party websites and embedded content
Kidowo may link to or embed content from third-party services. This Privacy Policy does not govern third-party websites, third-party checkout pages, or third-party embedded services. If you click an Amazon link, watch an embedded video, use a chat widget, interact with a social media embed, or complete a payment on a processor’s page, that third party may collect data under its own rules.
Data retention
We keep personal data for as long as it is reasonably necessary to operate the site, deliver services, maintain records, protect security, resolve disputes, enforce agreements, and meet legal or accounting obligations.
In general:
- account and learning data may be kept while an account remains active and for a reasonable period afterward
- transaction records may be kept as long as needed for accounting, fraud prevention, and dispute handling
- support communications may be kept as long as needed to manage user history and service quality
- health and intake information may be kept as long as needed to administer professional services and maintain lawful records
When data is no longer needed, we may delete it, anonymize it, or securely archive it where continued retention is required.
Security
We use reasonable technical and organizational measures to protect personal data. These measures may include SSL/TLS encryption, secure servers, restricted internal access, and security protocols designed to reduce unauthorized access, misuse, alteration, or loss.
No online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential.
Your rights and choices
Subject to applicable law and to records we are required to keep, you may request to:
- access your personal data
- correct inaccurate personal data
- update your account information
- request deletion of your account or certain data
- opt out of marketing emails or other promotional communications
You may still receive non-promotional messages about your account, purchases, bookings, refunds, or service-related matters even if you opt out of marketing.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The version published on kidowo.com is the current version. Continued use of the site after an update means the updated Policy applies from the date shown above.
Contact
For privacy questions, support requests, or data-related requests, contact us at: